Flexi-Fit is committed to a robust, transparent policy governing how data is collected, stored, and shared.
This document will outline what information we collect, why we collect it, and who we share it with. We also outline how you may request access to your data and how you can update or delete your data.
We have kept this simple by giving a simple, straightforward overview of how we ensure and respect your privacy. If anything is not clear, or you’d like to talk through any part of this document, please contact me at email@example.com.
Flexi-Fit (the business)
A customer (“customer”, “you”, “your”) is a person who contacts Flexi-Fit, or registers for a course or class.
What types of information do we collect?
Personal data is only ever collected voluntarily by the customer and provided to Flexi-Fit – either via the website, newsletter sign up (MailChimp) or via email, phone or in person.
Personal Data will only be used in ways that are in line with why it was originally provided. For example, we will not contact someone designated as your emergency contact for marketing purposes.
When a customer signs up to a particular service, class or course, we will request information on current health, injuries and recent medical history as deemed relevant to the service to be provided. This information is collected in order to ensure that the customer is able to take part in a particular service, class or course, to personalise the service as required and to be in compliance with Flexi-Fit’s insurance policy.
How do we collect personal information?
Personal information is collected directly from the User via email, the website (www.flexi-fit.com), or in person.
Some personal and sensitive information will also be collected on paper-based forms used in customer consultations. This information is kept in paper form in a locked filing cabinet.
A cookie is a small amount of data sent from our server and stored on your computer’s hard drive.
These cookies don’t collect information that identifies a visitor. All the information that these cookies collect is aggregated and is therefore anonymous. This information is only used to improve how our site works by collecting information about how visitors use our site, for example which pages visitors go to most often, and if they get error messages from web pages.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Your choices about cookies:
You can choose to disable or manage cookies as follows:
How we use personal information
We use personal information to manage the normal operations of Flexi-Fit classes, courses and coaching sessions.
We also use personal information to notify customers of changes to the services offered as well as updates on new services.
Disclosure to other parties
We may employ companies and individuals to manage or provide elements of the service on our behalf. These parties will only be given access to data necessary to perform the required task, must fully comply with this policy, and cannot use any data acquired from Flexi-Fit for any other purpose than what they were tasked to do.
Communications and marketing
Where you have provided us with your email, we will contact you with communications to let you know about our services that we consider may be of particular interest.
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
We may use some of your data to send you targeted and appropriate information and other aspects of our services which we consider may be of interest to you via Mailchimp. You are free to unsubscribe at any time by visiting the ‘unsubscribe and ‘preferences’ footer options at any time.
When you send an email marketing campaign, it bounces from server to server as it crosses the Internet. Along the way, server administrators can read what you send. Email was not built for confidential information. We do not use MailChimp to send confidential information.
Sensitive data from customers will be retained for a maximum of 12 months from the last use of the services of Flexi-Fit. Paper copies of data will be shredded and electronic copies deleted from all sources.
Some personal information may be retained for legal or legitimate business purposes. For example, a customers’ payment history, class attendance will be retained for analysis of business performance.
In the event that you ask us to stop sending you direct marketing/other electronic communications, we will keep your name on our suppression list to ensure that you are not contacted again.
Requesting, changing, or deleting data
A customer can request to view and update the data held by Flexi-Fit. You can make such requests by emailing firstname.lastname@example.org. We may require you to verify your identity before disclosing any personal information and will attempt to comply with the request within a reasonable period of time.
Third party websites
Updates to this policy
Continued use of the Service will constitute acknowledgement and acceptance of the Service.
We are not required by law to have a “Data Protection Officer” however, please let me know if you have any queries or concerns whatsoever about the way in which your data is being processed by either emailing email@example.com or by writing to me at the following address: